Terms of Service

MGS Safety Management, Office, 31 Cattle Market Street, Norwich, Norfolk, NR1 3DY. In these terms, "we", "us" and "our" mean MGS Safety Management, and "you" means the person or business using this website or buying from us.

The content on this site is general information about the services we offer. It is not a substitute for site-specific professional advice, and you should not rely on it as such. We aim to keep the site accurate and available, but we may change, suspend or withdraw parts of it at any time.

We provide health & safety consultancy, including risk assessments, workplace audits, noise surveys, policy writing, training and toolbox talks, retained compliance support and dedicated software management.

Every engagement is scoped individually. We confirm the work, deliverables, timescales and fees in writing before we start, because our packages are tailored to your business rather than fixed products. Our advice is based on the information you give us and on the conditions we find at the time of the assessment; keeping your documentation and controls up to date after we have reported remains your responsibility, and we will tell you when a review is due.

Our shop sells fire safety products and packs. Prices are shown in pounds sterling and are confirmed at checkout before you pay. Once your order is placed we will confirm it by email, together with delivery information. Risk in the goods passes to you on delivery.

If you are buying as a consumer, you have the right to cancel your order within 14 days of delivery and return the goods for a refund, provided they are unused and in their original packaging. Return postage is your responsibility unless the item is faulty or not as described. Refunds are issued within 14 days of us receiving the returned goods. Nothing in these terms affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

If an item arrives faulty or damaged, contact us and we will replace it or refund you in full, including any postage you paid.

Payments for shop orders are taken securely by our payment provider during checkout. We do not see or store your card or bank details. Consultancy fees are invoiced as set out in the agreement for your engagement.

The content of this website — text, images, layout and branding — belongs to us or is used with permission, and may not be copied, republished or scraped for commercial purposes without our written consent.

Documents, templates, policies and reports we produce for you may be used within your own organisation to manage your compliance. They may not be resold, published or shared with third parties outside your business without our written permission.

We provide our services with reasonable skill and care, in line with our professional indemnity insurance. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

We are not responsible for losses arising from information that is inaccurate or incomplete, from recommendations that are not followed, or for indirect or consequential loss. Our consultancy advice does not transfer your legal duties: health & safety responsibilities remain with your organisation. For business customers, our total liability in connection with any engagement is limited to the fees paid for that engagement in the 12 months before the claim arose.

We are not liable for delays or failures caused by something outside our reasonable control. If a delay happens, we will tell you as soon as we can and agree a revised timescale with you.

We may update these terms from time to time. The version in force is the one published on this page when you use the site or place an order. Changes to a signed engagement are agreed with you separately.

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

If you have any questions about these terms, please get in touch:

• Phone: 07807 886576
• Email: matthew.sadler@mgssafetymanagement.com
• Post: MGS Safety Management, Office, 31 Cattle Market Street, Norwich, Norfolk, NR1 3DY

You can also reach us via our contact page, and see how we handle your information in our Privacy Policy.